Have a question? In this section you can find answers to the most common questions asked by our customers.

Order & Delivery

How is my online order confirmed?

Once your order and your card details have been processed by Stripe or PayPal, you will be able to view an onscreen confirmation that your order process has been completed and you will also receive an email invoice confirming your order.

Additionally, you will also be able to login to your ‘Classic Bike Racks’ account to view and check the status of your order (if you registered an Account).

When you place an order to purchase a product we will send you an e-mail confirming receipt of your order containing the details of your order, including transaction and order reference numbers. Your order represents an offer to us to purchase a product, which is accepted by us when we process payment for your order.

When we accept your order, we will send a Dispatch Confirmation E-mail.

Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract. If you have incorrectly entered your email address your confirmation and dispatch email will fail. So long as payment has been processed successfully this will in no way affect your order. Failure by us to send a receipt confirmation email or dispatch confirmation email in no way invalidates your offer or our acceptance of your offer.

If I pay online will my transaction be secure?

Payment Details We DO NOT store Credit or Debit Card details. This means that nobody can steal your details as we simply do not have them! We use Stripe and PayPal as our payment processing partners who use the most secure up to date encrypted SSL (secure socket layer) when transferring transaction details in the checkout process. This means that no information submitted during this process can be examined, used or modified by any unauthorised third parties. Our customers credit card information never hits our servers, it goes from our customers computer/device straight to our payment processing partners servers keeping their information safe.

Our Customers can also Save their Credit & Debit Cards details for faster payment of any future orders, but for security we DO NOT store these Credit or Debit Card details, instead these details are saved on Stripes servers for added security.

You can pay by most major credit and debit cards. Your details will be encrypted to keep them secure.

Customer Personal Details Our website utilises industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information. Information passed between your computer and our website cannot be read in the event someone else intercepts it. This technology includes the following features:

  • Authentication – this assures your browser that your data is being sent to the correct computer server, and that the server is secure.
  • Encryption – this encodes the data, so that it cannot be read by anyone other than the secure server.
  • Data Integrity – this checks the data being transferred to ensure it has not been altered.

When you access a website secured by an SSL certificate issued by a trusted Certificate Authority, you will see https:// at the beginning of its URL. Depending on the type of validation a certificate applicant passed prior to the certificate issuance, a browser may also show the connection as secure by displaying a “lock” icon in the address bar.

What payment types do you accept?

We accept the payment types through our online store.

  • Credit & Debit Card – We accept all major Debit & Credit Cards through our payment processor Stripe.
  • PayPal – we accept payment PayPal payments.
  • Cheque – We accept cheque/postal payments, but please note that your order will not be dispatched until the check has cleared in our account.

Do you deliver Worldwide?

Yes, we deliver worldwide.

For more information on our delivery, please see our Delivery & Returns page.

Can I return an order if I am not happy with it?

Yes, you can return your order.

For more information on our returns policy, please see our Delivery & Returns page.

How can I contact Classic Bike Racks?

If you would like to get in touch you can either us the contact us section of our website, email us at classicbikeracks@gmail.com, call us on +44 (0)7742611811 or write to us at Classic Bike Racks, The Arches, Woodend, Egremont, Cumbria, CA22 2TD, United Kingdom.

Motorcycle & Scooter Luggage Racks / Grab Rails

How do I measure and fit the luggage rack / grab rail?

  • Racks need to be fixed at four points.
  • Determine the fixing points, usually the top absorber bolts and strongest point behind the seat (lifting handles, mudguard loop etc.)
  • Measure distance between the shock absorber top bolts.
  • Measure distance between rear fixing point.
  • Measure distance between shock absorber top bolt and back of seat.
  • Measure height difference between shock absorber top bolt and rear fixing point.
  • Decide the size of platform you require to fit top box etc.

Website Help

The website says its down for maintenance - why?

Periodically, we may have to make changes to the website which means taking it offline. If this is the case it will usually display a notice when it is likely to be available again. If the website is persistently unavailable, please call us on +44 (0)7742611811 or email us at classicbikeracks@gmail.com to place your order.

Where can I login to my account?

Once you have registered an account on our website, you can log in using the ‘LOGIN’ link in the header of the website, which is at the top right of the page. Clicking ‘LOGIN’ will take you to a page that allows you to login with your account details.

Or you can use the following link – LOGIN

I've forgotten my password and I can't login - Help!

Click the ‘LOGIN’ link in the header of the website, which is at the top right of the page. Clicking ‘LOGIN’ will take you to a page that allows you to login with your account details. You will see a link below the ‘LOGIN’ button, which says “Lost your password?” Click this to be redirected to the ‘Lost Password’ page. On this page please enter your username or email address. You will receive a link to create a new password via email.

Or you can use the following link – Lost your Password?

I've placed an order but I have not received a confirmation email - why?

Our system automatically emails you on order completion so that you have a copy of your order information. If this is the first time we have sent an email to you it’s most likely that your email provider or the email software you use has stopped the email we have sent from being delivered to you. Ask your provider to check and configure your email software to accept our email address so that it is not marked it as spam.

Emails that are not delivered to your “inbox” are most likely delivered to a “Junk Mail” or “Spam” folder.

Didn’t find an answer to your question?

If you didn’t find an answer to your question, please call us on +44 (0)7742611811 or complete the form below and we will be happy to help and answer any questions you may have.

  • By completing this form you agree with the storage and handling of your data by Classic Bike Racks. View our Privacy Policy for more information on how your data is used, managed and protected.